When persistence is not always good…………………….#pmot

Project Managers are generally encouraged to be persistent and this characteristic is normally seen to be a “good” thing and something to be encouraged.

listeningSometimes, however, being persistent can bring “bad” results.

Consider the case of a Project Manager who has a preconceived agenda & seeks to impose it on a meeker member of the team. Despite the initial objections of the Team member the Project Manager persists and “badgers” the other into doing what She wants.

Six months later the project hits a major hurdle and the Project Manager realizes this was exactly what She was warned about all those months ago but chose to ignore in order to bash ahead with her agenda.

The wise Project Manager always listens to her Team and is prepared to question her own agenda with as open a mind as possible.

Persistence is a great attribute of any Project Manager but not when it impedes good judgement.

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Success in Project Management by improving people skills #pmot

Whatever type of Project you are Managing results will be improved by paying more attention to your people skills:-

  • Treat others as you would expect to be treated yourself – it’s so obvious but so easily neglected. When the pressure is on it’s even more important. Every word you say, every action you take needs to take into consideration the impact on the feelings of those around you. It sounds a bit ‘wet’ but if you consistently neglect the impact your actions have on others you will pay the price of poor Team performance and morale.
  • Communicate – keep the team informed by giving regular briefings and updates.
  • Don’t rely on email – it’s a great way of communicating complex information but terrible at conveying emotions.
  •  Face to Face – the most effective way of communicating. Sit down with your key team members at least once a week.
  • Leave the door open – always make yourself available for a private chat.
  • Make it fun – it’s all too easy to get bogged down in the bureaucracy of project management – keep a sense of humor & maintain a positive outlook.
  • Never criticize anyone in front of the Team – keep it for your one to one.
  • Open & Honest – personal communication should make your team members aware of your thoughts. This means telling people face to face what you think is good & what you think is bad. This requires you to listen openly without interrupting & being argumentative. Through this process your team will gain respect for your point of view & learn that you are a good listener.
  • Treat people equally – whether they are the cleaner or the CEO.

These issues will be further explored in my forthcoming book – ‘The Projectsguru guide to effective Project Management’
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Digital Switchover – a great project management success #pmot

This week has seen the completion of the Digital TV switchover in the UK.  Over a 5 year period the team has managed the successful transfer from Analogue to Digital in all regions of the UK. This has involved:-

  • Re-engineering over 1100 transmitters from Analogue to Digital.
  • Maintaining coverage at around 98.5% of UK residents.
  • Making 95% of the population aware of the programme.
  • Ensuring those who need help get it fast.
  • Freeing up the Analogue bandwidth for other uses.

The Team achieved all this and more completing the changeover on time and within budget. It was also an excellent example of collaboration between public sector broadcasters, independent broadcasters, Ofcom, Government and other parties.

Particularly impressive were the adverts targeted at the public which were clear, concise and informative.

Congratulations to the Digital Switchover team for a job well done.
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Helping you to juggle sand #pmot

Sometimes Project Management can be like “juggling sand”, tasks to complete, schedules to meet, requests to be met etc etc

If your job seems like are constantly juggling sand here are some simple tips to help you cope:-

  • Keep a notebook – it doesn’t matter how good your memory is you will NEVER remember everything.
  • Make a TO-DO list and prioritize it.
  • Say NO – if you can’t do something by a certain time don’t pretend you can.
  • Offer an alternative, if you can’t do A could you do B instead ?
  • Delegate – if you have a team delegate tasks effectively.
  • Communicate – if Management asks you to do something keep them up to date with progress.
  • Be PROACTIVE, rather than reactive.
  • ANTICIPATE problems before they present themselves.
  • Manage your time – if its simpler to phone rather than visit someone then do that.
  • Follow up verbal requests with an email so you have a traceable record.
  • Be Assertive, don’t swallow more than you can chew.

If you have any more suggestions please share them by commenting below.

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Why YOU need a Project Manager #pmot

project managersSome organizations think they can run projects without a Project Manager

They believe that they can save money by having an engineer or administrator do the project managers tasks.

Here are some reasons why they are wrong:-

  • All projects need managing.
  • Project Management is a skilled profession which requires years of learning and development.
  • A professional Project Manager understands how a project should be structured to ensure success.
  • She will plan the project to minimize overall timescale.
  • He understands how to get “stuff” done.
  • A Project Manager makes team members life “easy” by scheduling activities & dealing with the politics & administration of the project.
  • He understand conflict resolution and mediation.

So what is the likely outcome of trying to manage projects on the “cheap” :-

  • The project will be structured poorly if at all.
  • The timeline will be extended extensively.
  • The inexperienced individual trying to manage the project will become completely overloaded & unable to cope with their own tasks.
  • Rather than being cheaper costs will escalate out of control.
  • Key deliverables will not be met.
  • Customers expectations will be compromised.
  • The business will be irreparably damaged.

If you really want to save yourself money hire the best project manager you can get.

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Project Management Rapture….#in…#pmot

RaptureI knew exactly how Reverend Harold Camping felt on Saturday when his end of the world prediction (known as “The Rapture”) failed to transpire.

I’ve been there, oh yes I’ve been there; not predicting the end of the world of course, but forecasting a key project milestone to a customer. Tracking progress carefully and communicating regularly and what happens……a project bananna skin sneaks under the sole of my foot and all hell breaks loose, my project milestone is suddenly hoofed into the future and I’m left in front of the customer with egg, not only on my face, but dribbling down my shirt as well.

Of course I always go back to the customer offering 3 options and making every endeavour to minimize the delay but…..it’s never the same.

Like so many of the good Reverends followers who sold their houses, or spent their life savings prior to “Rapture” the Customer inevitably feels cheesed off to say the least.

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Return of The Apprentice….#pmot…#in…#entrepreneur

sugarThere are always plenty of laughs to be had in BBC’s “The Apprentice” – that’s what its all about after all, rather than a serious look at innovation or
entrepreneurship, it revolves around getting a bunch of young (naive) wannabes together who are generally arrogant, self opinionated and full of it; falling over themselves to look even dafter than they are in reality (all helped by clever editing of course)

Sir Alan hams it up, pontificating in cockney barrow boy English whilst trying not to fall off the box he has to place on his chair in order not to look too short.

Each task has a “project manager” – which has probably done more to damage the profession than anything else, most of the prats on the show probably think a Gantt is a term of abuse.

The funniest bit last night was when Sir Alan referred to himself as an “electronics expert….who sees things other people cannot see..”

Hmmmmm….perhaps he was referring to Amstrad’s “emailer” phone.amstrad-emailer
Oh Yes the famous emailer phone, widely used by Sir Alan’s receptionist to
usher in the hapless competitors.

Doesn’t every home have one ?

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Are we too risk averse…?….#pmot #in

riskmanagementThis week one of the busiest Motorways in England was closed for 3 days because of a fire in a scrap yard adjoining the motorway. In the ensuing debate questions were raised about the need to prevent such a thing happening again, including closing all potential threats in sites adjoining Motorways.

This was the FIRST TIME THIS HAD HAPPENED IN 30 YEARS !!!

It got me thinking about our attitude to risk.

How much time do you spend in New Product Development assessing and mitigating against risk ?

How much delay is introduced in the project timeline for risk prevention ?

Perhaps we need to have a better balance between risk mitigation and opportunity enhancement.

What do you think ?

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Politically correct ? …..#pmot…..#in

et tu Bruti

et tu Bruti

According to my Dictionary Politics is defined as “Social Relations involving intrigue to gain authority or power” so its not just Politicians who practice politics, in fact it is as old as human interactions.

Every organization has its own politics. Some are much more blatant than others but politics is present wherever humans interact.

Generally, the higher one goes in an Organization the more powerful the politics.

If you are a Project Manager & you hate office politics then you are probably in the wrong game.  Project Management involves a large degree of political manoeuvring and in order to get things done you have to ask people in certain ways which may involve putting your spin on the available information.

When you join a new organization spend the first couple of months observing the behaviour of your co-workers, call it awareness or paranoia it’s your best defence against being a victim rather than a victor.

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Should have gone to Spec wavers..#pmot #in

product specHow many times have you worked on projects where the product spec is not defined?

This leads to all sorts of issues as the customer tweaks the product spec and the designer responds accordingly, trying to keep the customer happy but at the same time disappointing her because the timescale keeps getting extended to accommodate the changes.  A vicious circle develops leading to frustration on all sides & a perception of incompetence which can lead to loss of all important business.

This can be fixed by adopting the following practice:-

1)      A milestone MUST be put in the plan, somewhere in the design phase, for product spec sign off by both parties.

2)      It should be clearly communicated and understood that any changes following this milestone will be under change control, approved by Senior Management and will impact the timing plan & probably have a cost impact.

This practice is good for both customer & supplier. It forces the customer to clarify what they want and leaves the supplier with no excuse for not meeting planned deliverables once the spec is fixed.

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